Your Journey to a Perfect Home
A transparent, streamlined process designed to deliver exceptional results with minimal stress and maximum satisfaction.
Seven Steps to Excellence
From your first call to the final reveal, we guide you through every stage with professionalism, expertise, and care.
Initial Contact
We discuss your vision
Site Visit
We assess your space
Design & Quote
Plans and pricing
Contract
Agreement finalized
Pre-Construction
Planning and prep
Construction
Building your dream
Completion
Final inspection
Handover
Your new space
How We Work With You
Every step is carefully planned and executed to ensure your renovation journey is smooth, transparent, and rewarding.
Initial Contact & Consultation
Your journey begins with a simple phone call, email, or WhatsApp message. We listen carefully to understand your vision, requirements, budget, and timeline. This is your opportunity to ask questions and learn about our approach.
Free Initial Consultation
No obligation discussion about your project goals and ideas
Understanding Your Vision
We gather information about your style preferences and functional needs
Budget Discussion
Transparent conversation about investment and realistic expectations
Schedule Site Visit
Book a convenient time for us to assess your property
Site Visit & Assessment
Our team visits your property to conduct a thorough assessment. We take measurements, evaluate existing conditions, identify potential challenges, and discuss design possibilities on-site with you.
Comprehensive Measurements
Precise measurements of all areas to be renovated
Structural Assessment
Evaluation of existing structure, plumbing, and electrical systems
Photo Documentation
Detailed photography for reference during design and construction
Design Brainstorming
On-site discussion of layout options and design possibilities
Design Development & Quote
Our design team creates detailed plans and 3D renderings based on your requirements. We develop a comprehensive quote that breaks down all costs, materials, and timelines, ensuring complete transparency.
3D Visualizations
Realistic renderings showing exactly how your space will look
Material Selections
Curated options for finishes, fixtures, and fittings
Detailed Itemized Quote
Complete breakdown of costs with no hidden charges
Project Timeline
Clear schedule with key milestones and completion date
Contract Agreement
Once you approve the design and quote, we formalize the agreement with a detailed contract that protects both parties and clearly outlines scope, costs, timeline, and responsibilities.
Legal Protection
Comprehensive contract compliant with NSW regulations
Scope of Works
Detailed documentation of everything included in the project
Payment Terms
Clear payment schedule tied to project milestones
Warranty Information
Comprehensive warranty coverage detailed in contract
Pre-Construction Planning
Before work begins, we handle all necessary permits, order materials, schedule trades, and prepare your site. This critical phase ensures everything is in place for a smooth construction process.
Permits & Approvals
We obtain all necessary council permits and certifications
Material Procurement
Ordering and quality-checking all materials and fixtures
Trade Scheduling
Coordinating all subcontractors and specialists
Site Preparation
Protecting existing areas and setting up work zones
Construction Phase
Our skilled tradespeople bring your design to life with precision and care. Your dedicated project manager oversees every detail, maintains communication, and ensures quality at every stage.
Daily Progress Updates
Regular communication via phone, email, or site visits
Quality Control Checks
Rigorous inspections at key stages to ensure standards
Clean Work Environment
Daily cleanup to minimize disruption to your home
Problem Resolution
Quick response to any issues or changes that arise
Completion & Handover
We conduct a thorough final inspection with you, address any final touches, provide all documentation and warranties, and hand over your beautifully transformed space ready to enjoy.
Final Walkthrough
Comprehensive inspection together to ensure your satisfaction
Professional Cleaning
Deep clean of all renovated areas before handover
Documentation Package
All warranties, certificates, and care instructions
Ongoing Support
We're here for any questions or warranty claims
Transparent Communication
Stay informed and involved throughout your renovation with our comprehensive communication approach.
Daily Updates
Receive progress photos and updates via your preferred communication method - phone, email, or WhatsApp.
Dedicated Manager
Your single point of contact throughout the project, available to answer questions and address concerns.
Weekly Reviews
Scheduled check-ins to review progress, discuss upcoming work, and ensure alignment with your vision.
Our Quality Commitment
Excellence is not just a goal but a guarantee on every project we undertake.
Licensed Professionals
All work performed by fully licensed and insured tradespeople.
Multiple Inspections
Rigorous quality checks at every critical stage of construction.
Premium Materials
Only the finest materials from trusted, reputable suppliers.
Comprehensive Warranty
Extended warranties on all workmanship and materials for peace of mind.
Typical Project Timeline
While every project is unique, here's an example of what to expect for a standard kitchen renovation.
Consultation & Site Visit
Initial meetings, measurements, and design discussions.
Design Development
3D renderings, material selections, and detailed quotation.
Contract & Pre-Construction
Sign contract, order materials, schedule trades, obtain permits.
Demolition & Rough-In
Remove existing fixtures, update plumbing and electrical.
Installation
Install cabinetry, benchtops, tiling, and fixtures.
Finishing & Handover
Final touches, cleaning, and project completion.
Note: Timeline may vary based on project scope, complexity, material availability, and weather conditions. Your project manager will provide a detailed schedule specific to your renovation.
The Lux Difference
What sets our process apart and ensures your complete satisfaction.
Fixed Price Guarantee
Once quoted and agreed, the price is locked in with no hidden costs or surprises.
On-Time Completion
We respect your time and stick to agreed schedules with proactive communication.
Clean Work Site
Daily cleanup and site organization to minimize disruption to your daily life.
100% Satisfaction
We don't consider the job done until you're completely happy with the result.
Open Communication
Regular updates and transparent dialogue throughout every stage of your project.
Passion for Excellence
Every project receives the same dedication and attention to detail, regardless of size.
Ready to Get Started?
Experience our proven process firsthand. Contact us today for a free consultation and see how we can transform your space.
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